Refund policy

Return policies

The following return policies are applicable to products purchased online via btoys.ca.

Conditions

To obtain a refund, the item must be returned in its original packaging, with all parts, in resalable condition, within 45 days of the date of purchase.

When you return an item, the purchase price and all applicable taxes will be refunded.

However, no handling or shipping fees will be refunded, and courier return shipping charges, if applicable, will be at your expense. Refunds will be made according to the method of payment used at the time of purchase. Please allow up to 10 business days, after receipt, for the processing of your request.

Unsuitable product

If the product is not defective but does not meet your expectations, you can return it within 45 days you can return it to us within 45 days of purchase, by the courier of your choice, at your expense.

To return an unsuitable product, please first contact our Customer Service Department by filling out the form below:

Return Authorization Form

A customer service representative will send you a return authorization number and instructions by email. You can then drop off the item at any courier outlet of your choice. Please note that the return shipping costs will not be refunded.

Return the item to:

B. toys
P.O. Box 41021
Québec, Lebourneuf, QC
G2K 2L7

Defective product

To return a defective product, please first contact our Customer Service by filling out the form below:

Return Authorization Form

A customer service representative will evaluate the defect and send you a return authorization number and A Customer Service Representative will evaluate the defect and can send you a Return Authorization Number and instructions by email.

Upon receipt of the defective item, we will return the replacement item to you at no charge. If the product to be replaced is no longer available, we will refund the price of the item, the applicable taxes, and shipping fees.

The amount will be reimbursed by the same method of payment used at the time of purchase. If the order included more than one item, the refund of the initial shipping cost will be prorated based on the number of items in the order, divided by the handling/shipping fee.

Policies and delivery times are subject to change. If you have any questions, please do not hesitate to contact our Customer Service Department.